Bots are all the rage currently. By the looks of it they are at the peak of the hype cycle. We will see their deep fall into the trough of disillusionment soon. After all the well-known examples based on the Facebook messenger aresomewhat underwhelming, to formulate it carefully. There is not much artificial intelligence visible - nor needed - to provide services like these. They also come with a poor user interface. And this combination of hyped examples, mixing up chatbots and AI, has the potential to kill customer experience. They certainly kill the user experience.
Unless, that is, that those machines already reached a diploma of intelligence that they'll be magic to my easy mind...
Which I doubt.
To be sure, there are AIs around that amaze us: IBM's Watson, Apples Siri, Microsoft’s Cortana, Google's Now, ... even Microsoft’s infamous Tay which got a pretty bad reputation in no time, to name but a few. Recently a whole class of graduate students didn't realize that their teaching assistantJill Watson, an AI based upon IBMs Watson, was actually an AI and not a person.
And I sincerely believe that in not so far future we will see AI in many places that is indistinguishable from a human. As Salesforce's Marc Benioff recently said we will have AI dothings that we cannot even imagine right now. The potential is virtually endless (pun intended).
But what we see right now being built standalone or embedded into messaging apps has not anything to do with AI and it often has a negative customer interface. This wishes to get fixed, otherwise the ability of falling again to an 90's client revel in turns into very actual.
I get the capacity gain of connecting to groups thru one unmarried app. And I do suppose that it is the proper manner forward! After all that is the very principle this is within the returned of my Epikonic platform with its app the the front forestall.
But the way the Facebook Messenger appears right now advantages exactly Facebook, which possibly has a reasonably complicated AI backstage.
But sufficient of the rant. I do no longer want to be poor however display a probable way beforehand. Because I assume that even the easy bots that we see right now have their price, at the same time as the quit recreation is in interacting with complete-fledged AIs that we apprehend as human beings, very affected person human beings.
According to Wikipedia achatbot or chatterbot is “a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatterbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern from a database.”
This is commonplace enough that even a easy flower ordering app on the FB Messenger that leads a patron thru a predetermined way can get provided as a bot. And that is part of the trouble.
In order to make bots beneficial and consequently popular we want to art work on some frontiers:
- An improved definition of what a bot is, in contrast to a simple application that can achieve the same. There is no need for a “bot” that allows me to setreminders for myself or gettravel tips or anewsletter. There is also no need for bots that fail at basic natural language detection. Scanning for keywords as it is still very common simply doesn’t cut the mustard. And the real value lies in a meaningful interaction that successfully imitates an interaction between humans. This definition also needs to involve a distinction between a user interface and the the underlying logic. I would argue that many so called bots are actually just another user interface that is plugged on top of existing applications
- Standardization; so far it looks like the APIs for every platform are different. I do not think that all APIs will ever look the same but some basic services need to get standardized, also to make it easier for developers to deploy across different platforms.
- The ‘killer bot’; at the moment we have bots that basically do the same as apps/applications. And then these ‘old style’ apps are often richer in functionality and more convenient to use. A useful bot needs to deliver a use that is hard to deliver for a conventional app. Some (rudimentary) candidates that I see are in the area of financial services, likeDigit orPenny. But I can imagine many more uses in complex areas like healthcare or day-to-day self organization. Key are rich, useful functionality in combination with a simple user interface and integration to other used applications.
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