Bob Stutz joins SFDC - A snap analysis from Down Under June 19, 2020 Analytics Bob Stutz CRM Salesforce +
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Customer Experience Design June 17, 2020 CEM CEX CRM Customer Experience Customer Experience Management +
Digital Transformation. Heck, YES! But why? June 16, 2020 CEM CEX CRM Digital Transformation Strategy +
Measure Customer Experience - But Don't Over-Engineer June 16, 2020 CEM CEX CRM Custexp Customer Experience Management Customer Service Custserv +
Bots can kill User Experience June 14, 2020 AI Bot Chatbot CRM Customer Experience Customer Service MachineLearning +
Go Digital or Die - CRM Evolution 2016 June 14, 2020 CRM CRM Evolution Customer Engagement Management Digital Transformation +
Microsoft, Quo Vadis? You are the last one to the Party! June 13, 2020 CRM Customer Engagement Management Customer Experience Management Demandware E-Commerce Hybris Microsoft Salesforce SAP +