Customer Experience, Customer Engagement and CRM – Think Big, Act Small June 19, 2020 CEM CEX CRM Customer Engagement Customer Engagement Management Customer Experience Customer Experience Management +
CxM and PoS - A tale of two Cities June 19, 2020 CEM CEX CRM Customer Engagement Customer Engagement Management Customer Experience Customer Experience Management +
Customer Experience Design June 17, 2020 CEM CEX CRM Customer Experience Customer Experience Management +
Digital Transformation. Heck, YES! But why? June 16, 2020 CEM CEX CRM Digital Transformation Strategy +
Measure Customer Experience - But Don't Over-Engineer June 16, 2020 CEM CEX CRM Custexp Customer Experience Management Customer Service Custserv +
Putting the Cart in Front of the Horse? Chatbots in Support June 12, 2020 AI Bot CEM Chatbot CRM; SCRM; Customer Service Custserv +
Microsoft and Adobe announce a WOW partnership June 11, 2020 Adobe AI CEM CEX CRM MachineLearning Marketing Microsoft +
The Secret Sauce for Companies Lies in Distinguishing Themselves Where It Matters June 11, 2020 CEM CEX CRM; SCRM; +
Nimble and Microsoft are Getting ever Closer May 28, 2020 Analysis CEM Contact Management CRM Dynamics365 Microsoft Nimble Office365 Outlook SCRM +