News Analysis - Cisco joins Helpshift Series B round June 07, 2020 Chat Chatbot customer support Helpshift mobile +
Why the Phone is Dead - And How to Accommodate for It June 06, 2020 AI Chatbot CRM Customer Service mobile Omnichannel +
A Love Affair - Nimble Smart Contacts for Outlook Mobile June 03, 2020 Contact Management CRM Customer Engagement Customer Engagement Management Microsoft mobile Nimble Social Selling +
Mass Distraction - The Case for a Consolidated Marketing Platform June 03, 2020 AI Chatbot Consolidated Marketing Platform Customer Data Platform Hybris MachineLearning Marketing mobile Omnichannel +
Customer Service beyond the Chatbot Hype June 01, 2020 app Chatbot Customer Experience Customer Service Helpshift mobile +
Content Management Systems - The Secret of Great CustServ May 30, 2020 CMS Customer Experience Customer Service ECM In-App Support Integration mobile +
Mobile In-App Support - A brief Overview May 29, 2020 Call Center CEC Customer Service Freshdesk Helpshift In-App Support Intercom LivePerson mobile Salesforce Zendesk +
Two of a kind: Call Center and Soccer May 26, 2020 Call Center Chatbot Custserv In-App Support mobile smart routing Strategy +
Agent.AI - Mobile Customer Service with the AI Bot May 24, 2020 agent.ai AI Analysis Call Center cctr CEC Chatbot Cloud mobile +
Zendesk - A Mobile CustServ Native? May 24, 2020 AI Analysis CEM Chatbot Customer Service In-App Support mobile Zendesk +
Customer Service in a World of Ambient Computing May 24, 2020 AI Alexa ambient Chatbot Cortana Customer Service In-App Support MachineLearning mobile Siri +
Salesforce Service Cloud Aims At Making Life Easier For Agents May 23, 2020 Analysis Call Center CRM CRM; SCRM; Customer Service mobile SaaS Salesforce +