Posts

Measure Customer Experience - But Don't Over-Engineer

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Bots can kill User Experience

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Twitter Acquisition Pending? A Snap Analysis

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Omnichannel – Myth, Reality or Utopia?

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Customer Experience - It is all in the Data. Really?

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AI and Machinelearning in 2017 and Beyond - What to Expect

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Why the Phone is Dead - And How to Accommodate for It

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Customers dump Companies for Poor Service? Yeah, right!

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Customer Service beyond the Chatbot Hype

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Customer Service - Hell or Heaven?

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Content Management Systems - The Secret of Great CustServ

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Mobile In-App Support - A brief Overview

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The Opposite of United. Customer Experience ... Delivered

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