Gartner Magic Quadrant on CEC - some Musings June 16, 2020 CEC Gartner Microsoft Oracle Salesforce SAP +
Twitter Acquisition Pending? A Snap Analysis June 10, 2020 AI CEX CRM Customer Engagement Customer Experience Customer Service Microsoft Oracle Salesforce SAP Twitter +
Forrester Wave CRM Suites for Mid-Sized Businesses - What it Means June 08, 2020 bpm'online CRM Customer Engagement Management Customer Experience Management ECommerce Forrester Wave Microsoft Mid Sized Businesses Oracle Salesforce SAP +
Gartner MQ BI and Analytics Platforms - Lots of Movement! June 01, 2020 AI Analysis Analytics MachineLearning Microsoft Oracle Salesforce SAP SAS +
Google and SAP - A Marriage in the Clouds May 31, 2020 AI Analysis Enterprise Software Google IaaS MachineLearning Microsoft Oracle PaaS Partnership Salesforce SAP +
Oracle Ups The Ante - Does the Salesforce Empire Strike Back? May 20, 2020 AI CRM Dreamforce Einstein MachineLearning Microsoft Oracle PaaS Salesforce SAP Strategy +
Customer Experience is a Platform Play - Always Was May 17, 2020 Customer Engagement Customer Experience Enterprise Software IaaS Microsoft Oracle PaaS SaaS Salesforce SAP +
Salesforce's next Move - Sales Cloud Supercharged? May 16, 2020 AI Analysis Einstein Microsoft Oracle Platform SaaS Salesforce SAP Social Selling +
CPQ delivered in Customer Experience fashion May 16, 2020 CLM CPQ CRM Customer Experience Microsoft Oracle Salesforce SAP +
Clash of Titans - Platform Play May 11, 2020 Analysis Customer Experience Freshworks Microsoft Oracle Platform Sales SAP Strategy +