Posts

Customer Experience, Customer Engagement and CRM – Think Big, Act Small

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CxM and PoS - A tale of two Cities

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Customer Experience Design

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Bots can kill User Experience

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Customer Experience - A Banking Tale of Mystery and Imagination

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Customer Experience Management is about exceeding Customer Expecations - Yeah, Right!

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Intelligent Home Automation - Smart, isn't It?

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Twitter Acquisition Pending? A Snap Analysis

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Omnichannel – Myth, Reality or Utopia?

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Customer Experience - It is all in the Data. Really?

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SAP acquires Abakus - A Snap Analysis

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AI and Machinelearning in 2017 and Beyond - What to Expect

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SAP Earnings 2016 - A Snap Analysis

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Customers dump Companies for Poor Service? Yeah, right!

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