Measure Customer Experience - But Don't Over-Engineer June 16, 2020 CEM CEX CRM Custexp Customer Experience Management Customer Service Custserv +
Putting the Cart in Front of the Horse? Chatbots in Support June 12, 2020 AI Bot CEM Chatbot CRM; SCRM; Customer Service Custserv +
Customers dump Companies for Poor Service? Yeah, right! June 04, 2020 CRM Custexp Customer Experience Customer Service Custserv +
The Opposite of United. Customer Experience ... Delivered May 29, 2020 Club Med Custexp Customer Experience Customer Service Custserv hospitality +
Helpshift to Salesforce Integration - Where Peanut Butter meets the Jelly May 26, 2020 Analysis CRM Customer Service Custserv Helpshift In-App Support Integration Salesforce +
Two of a kind: Call Center and Soccer May 26, 2020 Call Center Chatbot Custserv In-App Support mobile smart routing Strategy +
Customer Service - How to Turn a Poor Experience into a Positive One May 25, 2020 AI Call Center cctr Chatbot Customer Experience Customer Service Custserv Emotions +
CustServ Solutions - Why Choose One Over The Other? May 23, 2020 CEM CEX Customer Service Custserv Enterprise Software Strategy +
Customer Service in a World of Ambient Computing - The Service Center View May 21, 2020 ambient computing Call Center CEX Customer Service Custserv In-App Support mobile Strategy +
Ambient Computing and the Future of Mobile Apps May 21, 2020 AI ambient computing CEM CEX Custserv Helpshift mobile +
SAP C/4HANA! Explosive? Some Questions and some Answers May 13, 2020 CRM Customer Experience Custserv ECommerce Marketing Sales SAP +
Salesforce Service becomes Botty May 06, 2020 AI Analysis Customer Service Custserv Einstein Salesforce +