Posts

Customer Experience, Customer Engagement and CRM – Think Big, Act Small

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CxM and PoS - A tale of two Cities

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Twitter Acquisition Pending? A Snap Analysis

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AI and Machinelearning in 2017 and Beyond - What to Expect

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AI and Bots will Kill our Future - Or Not

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A Love Affair - Nimble Smart Contacts for Outlook Mobile

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Marketing owns the Customer! Does it?

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Apple Pay strangles Banks!? Poor Banks

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Customer Service - Hell or Heaven?

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DRU Assist - A Customer Experience

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CRM evolution 2017 - Customer Experience via AI

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Experience requires Engagement - Are Companies Prepared?

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Freshdesk becomes Freshworks - A Snap Analysis from Down Under

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