Posts

Social Shopping - A Retail Future

Some klout musings

Social CRM for Retail – Threats and Solutions

The future of CRM

CRM Evolution - Some not so random Thoughts

Social CRM needs a CRM system. No! But Yes!

Top 5 Tips for Retailers to connect with Customers

CRM is Dead! Yeah, right - and Earth is a Disk

Bob Stutz joins SFDC - A snap analysis from Down Under

Customer Experience, Customer Engagement and CRM – Think Big, Act Small

CxM and PoS - A tale of two Cities

SAP CRM - Light at the End of the Tunnel?