Google and SAP - A Marriage in the Clouds May 31, 2020 AI Analysis Enterprise Software +4 Google IaaS MachineLearning Microsoft Oracle PaaS Partnership Salesforce SAP AI Analysis Enterprise Software Google IaaS MachineLearning Microsoft Oracle PaaS Partnership Salesforce SAP
Watson meets Einstein - Elementary my Dear Holmes May 31, 2020 AI Analysis CRM IBM MachineLearning Partnership + Salesforce AI Analysis CRM IBM MachineLearning Partnership Salesforce
CXM! What the Heck is That? May 31, 2020 CRM; SCRM; Customer Service +3 Customer Experience Customer Experience Management Enterprise Software Marketing CRM; SCRM; Customer Service Customer Experience Customer Experience Management Enterprise Software Marketing
Content Management Systems - The Secret of Great CustServ May 30, 2020 CMS Customer Experience Customer Service ECM In-App Support Integration + mobile CMS Customer Experience Customer Service ECM In-App Support Integration mobile
DRU Assist - A Customer Experience May 30, 2020 AI Chatbot Customer Engagement +2 Customer Experience Customer Experience Management MachineLearning AI Chatbot Customer Engagement Customer Experience Customer Experience Management MachineLearning
Tenacity - Improving Customer Experience by bettering Employee Experience May 30, 2020 Analysis Call Center CEX CRM + Customer Experience Analysis Call Center CEX CRM Customer Experience
Mobile In-App Support - A brief Overview May 29, 2020 Call Center CEC Customer Service +5 Freshdesk Helpshift In-App Support Intercom LivePerson mobile Salesforce Zendesk Call Center CEC Customer Service Freshdesk Helpshift In-App Support Intercom LivePerson mobile Salesforce Zendesk
SAP CRM and SAP Jam - News from CRM evolution May 29, 2020 CRM CRM Evolution Hybris SAP +0 SAP JAM CRM CRM Evolution Hybris SAP SAP JAM
The Opposite of United. Customer Experience ... Delivered May 29, 2020 Club Med Custexp Customer Experience Customer Service Custserv + hospitality Club Med Custexp Customer Experience Customer Service Custserv hospitality
eCommerce is dead! Long live iCommerce May 28, 2020 AI CEM CEX ECommerce + MachineLearning AI CEM CEX ECommerce MachineLearning
GreenRope - A simple yet powerful CRM for E-Mail Marketers May 28, 2020 Analysis Analytics Cloud CRM GreenRope + Marketing Analysis Analytics Cloud CRM GreenRope Marketing
Nimble and Microsoft are Getting ever Closer May 28, 2020 Analysis CEM Contact Management +2 CRM Dynamics365 Microsoft Nimble Office365 Outlook SCRM Analysis CEM Contact Management CRM Dynamics365 Microsoft Nimble Office365 Outlook SCRM
CRM evolution 2017 - Customer Experience via AI May 27, 2020 AI CEM CEX CRM CRM Evolution +4 Custexp Customer Engagement Customer Engagement Management Customer Experience Customer Experience Management MachineLearning AI CEM CEX CRM CRM Evolution Custexp Customer Engagement Customer Engagement Management Customer Experience Customer Experience Management MachineLearning
Experience requires Engagement - Are Companies Prepared? May 27, 2020 AI CRM CRM Evolution +6 Customer Engagement Customer Engagement Management Customer Experience Customer Experience Management Helpshift MachineLearning movento AI CRM CRM Evolution Customer Engagement Customer Engagement Management Customer Experience Customer Experience Management Helpshift MachineLearning movento